Returns Policy

Returns and refunds

• All goods will carry a 12 month return to base warranty unless stated otherwise. 
• All goods will be checked prior to dispatch
• In the event of an item damaged in transit we must receive notification within 48 hours of receipt.
• Any faulty items must be returned in their original packaging and with all relevant paperwork included to enable our warehouse staff to check and process any such item(s). If any fault described by customers can not be replicated by our engineers or no fault is found a refund minus any postage costs will be issued.
• Return postage cost will be reimbursed for 30 days from purchase date after this time postage cost will be met by the buyer on all goods.
• We reserve the right to cancel any returns labels after 7 days if the label has not been used in the specified time frame.

Your right to cancel.
If goods are damaged in transit
All goods are checked prior to dispatch and therefore should reach you in a satisfactory condition as described on our website. Please check all products you receive against your order. If the goods are damaged in any way, it is likely that the goods have been damaged in transit. Such damage needs to be immediately processed by us through our courier service. Therefore, if possible, note the details of any damage on the delivery documentation and, in any case, please notify us of such damage within 48 hours of receipt. You must return the item to us.

If goods are faulty or incorrectly supplied
Please check all products you receive against your order. Faulty goods must be returned to us. Please provide us with details of the fault. The goods should be returned, if possible, in the original packaging and with all relevant paperwork. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

If goods are satisfactory but are no longer wanted
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel all or part of your contract at any time up to 7 working days after the day on which you receive the goods you ordered. In this case, we will refund the cost of the item but will not refund the cost of any postage. You must take reasonable care of the goods while in your possession and they must be returned to us. Products should be returned in or with their original packaging. We reserve the right to charge a 15% restocking fee of the final sale value for the item on any orders that are returned due to change of mind, no longer being required or if faults can not be replicated by our engineers.

All returns must be approved and agreed with our Customer Service Team as returns that we have not been approved will not be refunded and any unexpected parcels received will be destroyed.
If you have an order query, please first contact us via email at sales@klenz.co.uk or call us on 01384 298178

Damage during the course of returning products
If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) for such loss or damage.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from Citizens’ Advice.

If you cancel your order in any of the circumstances set out above (except in accordance with the Distance Selling Regulations) we will refund any money paid by you once you have returned any delivered products to us. In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return.