Terms and Conditions

Terms & Conditions

INTRODUCTION

These Terms & Conditions apply to goods supplied directly by Klenz UK of Charles Fellows Supplies Ltd to you registered in England and Wales with company no 01523678. Trading Address: Charles Fellows Supplies Ltd, Unit 1 Ham Lane, Kingswinford, West Midlands. DY6 7JU.

By using the Klenz UK website, you accept our Terms and Conditions and Privacy Policy. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site.

You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.

Our office is open Mon- Fri 07:30 – 16:00, if you have any queries please do not hesitate to contact us on 01384 280273 or drop us an email sales@klenz.co.uk.

AGREEMENT

  • By placing an order through this website you confirm that you have read, understood and agreed to these terms of sale in their entirety and you understand that the items you are purchasing are graded/refurbished items that come with a 6 month return to base warranty, unless stated otherwise. If you do not agree to these terms in their entirety you must not order any product or service through this website.
  • We will notify you by email, as soon as possible, to acknowledge that we have received and are processing you order.
  • We sell new products whi carry a 12 month return to base warranty unless stated otherwise.

DELIVERY

  • Devices will be sent within 2 working days but normally within 24 hours.
  • We use a various couriers mainly DPD and Royal mail.
  • All our goods are sent on a next working day delivery basis to mainland UK addresses.
  • Our couriers collect about 3pm Monday to Friday.
  • WE USE A COURIER SERVICE SO MOST ITEMS WILL BE DELIVERED NEXT WORKING DAY.
  • Our couriers will deliver items or combined orders upto a maximum of 20 kg anything over this weight we reserve the right to contact you where you will be offered alternative postage costs or an option to cancel.
  • When arranging collection from store, please wait for a member of our team to contact you to confirm stock and collection date.
  • We do not cover courier costs.

For a full breakdown on our postage rates and rates for any off mainland or highlands addresses please contact us for prices and more information

Some items are collection only due there size and will not be shipped via our standard shipping methods. This includes all large appliances and items that have COLLECTION ONLY in the title or description. It is the responsibility of the customer to arrange collection from our store either by courier or in person. We are open Monday – Friday 07:30 – 16:00.

IMPORTANT INFORMATION WHEN ORDERING

When checking out with Paypal, please provide us with your telephone number and email address so we can pass it on to the courier. This will help our courier deliver your purchase without any problems. They will contact you via email or telephone to confirm estimated delivery times. If there is no-one present at the address to accept a collection a card will be left. You must then make contact with the courier within 7 days of the date of the initial delivery to arrange a re-delivery. If contact is not made with the courier within 7 days your order will be returned to us and a further delivery charge will apply. Extra Shipping Costs will apply for orders to Scottish Highlands & Islands, Isle of Wight, Northern & Southern Ireland, Isle of Man, Channel Islands Isle of Scilly, and anywhere outside mainland UK.

OUR COURIERS CHARGE EXTRA TO THE FOLLOWING POSTCODES

WE RESERVE THE RIGHT TO CONTACT YOU AND CHARGE THE EXTRA POSTAGE COST IF APPLICABLE TO THE FOLLOWING POSTCODES

There may be an alternative postal service we can use to try and keep these prices as low as possible. We use Royal Mail for some areas depending on the parcel size to try and offer our customers best service.

IF IN ANY DOUBT PLEASE CONTACT US PRIOR TO ORDERING

AB30-56, G83-84, HS1-9, IV1-28, IV30-37, IV40-56, IV63, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH17-26, PH30-50, TR21 – TR25 ZE1-3

AND ANYWHERE IN ISLE OF MAN OR IRELAND NORTH OR SOUTH.

PRODUCTS & PRICES

All the prices we display exclude VAT and delivery, unless stated specifically on the website. You can see further information on our delivery and ancillary services here.

Our ‘Price Match Promise’ service matches the price of the product including any delivery changes applied by specified competitors, subject to certain conditions. Please see here for further information.

From time to time we may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. Delivery charges, conditions and geographical exclusions may apply. Please refer to individual product pages for pricing. We may also offer delivery at a reduced rate as part of a promotion. This is subject to availability and can be withdrawn at Klenz UK's discretion. For example, a promotion offering Free Next Day delivery is only valid whilst we have the capacity to offer Next Day Delivery. This is capped at 2pm.

Our website will only allow you to purchase what is in stock. If you select more then current stock levels, this will automically be updated at checkout to maximum amount available. If you require more stock by all means drop us an email as we have deliveries weekly and the stock levels frequently change

Discount Codes

From time to time we will offer Discount Codes. These can be redeemed at klenz.co.uk only.
Discount Codes cannot be used on Sale items or in conjunction with any other promotional discounts; you can only use one discount code per order. These will be available for a limited time, subject to availability and can be withdrawn at any time. If you’re returning part of an order that’s had a discount code applied, your refund will be for the full amount of the item returned minus the discount applied. If in any doubt of our discount codes please contact us and we will assist as best we can.

Returns and refunds

  • All goods will carry a 12 month return to base warranty unless stated otherwise. 
  • All goods will be checked prior to dispatch
  • In the event of an item damaged in transit we must receive notification within 48 hours of receipt.
  • Any faulty items must be returned in their original packaging and with all relevant paperwork included to enable our warehouse staff to check and process any such item(s). If any fault described by customers can not be replicated by our engineers or no fault is found a refund minus any postage costs will be issued.
  • Return postage cost will be reimbursed for 30 days from purchase date after this time postage cost will be met by the buyer on all goods.
  • We reserve the right to cancel any returns labels after 7 days if the label has not been used in the specified time frame.

Your right to cancel.
If goods are damaged in transit
All goods are checked prior to dispatch and therefore should reach you in a satisfactory condition as described on our website. Please check all products you receive against your order. If the goods are damaged in any way, it is likely that the goods have been damaged in transit. Such damage needs to be immediately processed by us through our courier service. Therefore, if possible, note the details of any damage on the delivery documentation and, in any case, please notify us of such damage within 48 hours of receipt. You must return the item to us.

If goods are faulty or incorrectly supplied
Please check all products you receive against your order. Faulty goods must be returned to us. Please provide us with details of the fault. The goods should be returned, if possible, in the original packaging and with all relevant paperwork. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.

If goods are satisfactory but are no longer wanted
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel all or part of your contract at any time up to 7 working days after the day on which you receive the goods you ordered. In this case, we will refund the cost of the item but will not refund the cost of any postage. You must take reasonable care of the goods while in your possession and they must be returned to us. Products should be returned in or with their original packaging. We reserve the right to charge a 15% restocking fee of the final sale value for the item on any orders that are returned due to change of mind, no longer being required or if faults can not be replicated by our engineers.

All returns must be approved and agreed with our Customer Service Team as returns that we have not been approved will not be refunded and any unexpected parcels received will be destroyed.
If you have an order query, please first contact us via email at sales@klenz.co.uk or call us on 01384 4280273

Damage during the course of returning products
If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) for such loss or damage.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from Citizens’ Advice.

If you cancel your order in any of the circumstances set out above (except in accordance with the Distance Selling Regulations) we will refund any money paid by you once you have returned any delivered products to us. In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return.

PRIVACY POLICY

At KLENZ UK we are committed to protecting any data that we collect concerning you.
By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.
We are committed to protecting your privacy.
We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. All information both personal and financial will be protected via our servers, firewall and encryption services.
Once processed all financial information will be destroyed and shredded. Financial information entered to the website will be deleted from our server. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information for processing purposes.

LEGAL NOTICES

Information Collected
We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of the website.
Other information that may be needed from time to time to process a request may also be collected as indicated on the website.
Data in relation to credit card payments is processed by PayPal on a secure website linked to ours and they have their own privacy policy and encryption services to protect all information.
Once processed all financial information will be erased from our server.
Information Use
We use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.
Disclosing Information
We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g. when arranging for a courier company to deliver goods that you have ordered.
Changes to this Policy
Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval. Contacting Us

KLENZ UK

Charles Fellows Supplies Ltd
Unit 1 Ham Lane
Kingswinford
West Midlands
DY6 7JU

T: 01384 280273 Email: sales@klenz.co.uk

Vat Number : 351477354 Company Number : 01523678

If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at sales@klenz.co.uk or call us on the telephone no. supplied
You can also correct any factual errors in that information or require us to remove your details form any list under our control.

DISPUTE PROCEDURE

This website will be covered by English Law in the event of a dispute.
This website and its products are covered by a liability insurance cover from NIG Insurance.
The policy to which this relates satisfies the relevant law applicable in Great Britain, Northern Ireland, The Isle Of Man, Jersey and Guernsey and to offshore installations in territorial waters around Great Britain and its continental shelf.